Thank you for your purchase at Alukraft. We appreciate your trust in our products and our service.
We would like to inform you about our return policy. You have 14 days to return the product, but only if there is a valid reason. To receive free return shipping, photographic documentation is required so that we can issue a return label for you. The customer incurs no costs for the internal assessment procedure and subsequent return shipment.
Please note that the return of used products is not permitted. However, opening the package or packaging is allowed to inspect the product.
Please be aware that personalized and custom-made goods are excluded from returns or exchanges. These items are specially made to your individual requirements and therefore cannot be returned or refunded.
Our goal is to offer you high-quality and customized products that meet your exact specifications. Therefore, we ask you to be especially careful when ordering personalized or custom-made items and to provide all necessary information correctly. Please thoroughly review your order before finalizing it to ensure that all details are correct.
If you have any questions or concerns about your order that are not related to personalized or custom-made items, please do not hesitate to contact us. We are here to assist you and find a satisfactory solution.
We are available to answer any questions or clarify any uncertainties before you place an order. Our customer support team is here to help you and assist you in selecting and customizing our products.
We insist on your complete satisfaction with your purchase from us. To process a return, please use the contact form.
